Our first order got lost in transport. We contacted La Menagerie whom were very very helpful right away. We mentioned that the package was meant as a birthday gift. La Menagerie took action at once and sent a new package with express delivery, all expenses on them, which arrived the day before said birthday. We are extremely happy with the items and the customer service. We would have no issue with recommending La Menagerie’s product to others. Thank you for taking good care of your customers!!!